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| General Information |
| Internal Use |
| Net Management |
| Connections |
| News & Alerts |
| Personnel |
| Technical Support |
| Utilities |
| Utilization Charts |
| Wireless |
Welcome One and All...
On behalf of all of the members of the Missouri State University Computer Services Networking team, welcome to our home page. We hope the information you find here will be useful in understanding, monitoring, and documenting Missouri State's ever-evolving data and video networks.
Please see our News & Alerts pages for more
information and for valuable technical information related to our networks.
If a key (
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an item, you must login to receive access to the resource.
Web Services...
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Explore the five ways to connect to our networks: high speed wired, medium speed wireless, virtual private networks (VPN), ISDN, Video, and dial-up modem. | ||
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See our expanded FAQ, browse a glossary of terms, and more. | ||
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Perform searches for jacks, devices, wire tests, perform updates, User Support Tools and more. Note:
Authorized personnel only.
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Browse technical information regarding our network such as scheduled outages and network problems. | ||
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Meet the gang! Our division consists of a professional team who are dedicated to fulfilling our mission. Here you can find contact information. | ||
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Report, track, and actively participate in resolving problems or other issues with
the help of a technician. Note: Some options are limited
to authorized personnel.
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View network utilization charts for modems, the Internet, buildings, servers, and more from a new query screen or see the common queries page. | ||
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View the wireless coverage on campus and find out who to call for support. Students may also register their wireless devices to gain access to the wireless network. |
Our Mission...
The Networking Division of Computer Services is responsible for designing, implementing, monitoring, and maintaining high-quality data and video networks for MissouriState and appropriate affiliates. This includes the Springfield, West Plains, and Mt. Grove campuses at various sites within a 24 county area for video.
We Don't Do Everything...
The Networking group takes care of all aspects of the data and video networks. We are, in a sense, a utility company that provides data and video outlets to our customers. Other groups should be contacted to order or repair a service or help fix problems with e-mail, personal computers, and network servers (such as NT, AIX, Novell, or mail). Some useful phone numbers are given below.
| Unit | Telephone | When to Call |
|---|---|---|
| User Support | 417-836-5891 | Faculty and staff should contact The Help Desk for help with suspected workstation, file server, or network problems. |
| ResNET | 417-836-6100 | Students living in the residence halls should call ResNET to diagnose network, workstations, or printers. |
| Video Conference Scheduling |
417-836-3091 or 417-836-3188 |
For information on conferencing services or
scheduling an ITV room: Vickie Petersen - Interactive Video and Off Campus Coordinator. Mellissa Tolleson - Academic Outreach. |
| Networking Services | 417-836-4392 | Networking should only be contacted after the proper support has been sought. In general, many cases can be handled by the professional technicians in either ResNET or User Support. This number can also be used if you need information or to report a large-scale network problem. |
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Telecommunication Services |
417-836-5100 | Telecommunications should be contacted when placing an order for new telephone, network, or video service. |
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Enterprise Systems Group |
417-836-6555 | ESG is the secondary contact for fileserver issues and services and primary contact for technical and operational iSeries issues. |
| Computer Services | 417-836-5770 | The main Computer Services departmental number. |
This web was created on May 5, 1998.